Privacy and data protection policy
1. Data controller
Tres Rayas Coffee SAS, Tax ID (NIT) 900 979 114-8, domiciled in Gaitania, Tolima, Colombia. Contact email: info@tresrayascoffee.com. Phone: +57 300 8864536.
2. Legal framework
This policy is issued in compliance with Colombian Statutory Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and other Colombian regulations on personal data protection.
3. Data we collect
This website has no registration or contact forms. When you contact us by WhatsApp, email or phone, we may receive data such as your name, phone number, email address, company, country and the content of your message.
4. Purpose
- To answer your requests for information about our coffees and services.
- To send quotes, samples or commercial proposals you have requested.
- To maintain our business relationship and comply with legal and accounting obligations.
5. Your rights
As the data owner, you may access, update and correct your data; request proof of the authorization granted; be informed about how your data has been used; revoke the authorization or request the deletion of your data when legal principles, rights and guarantees are not respected; file complaints with the Colombian Superintendence of Industry and Commerce; and access your data free of charge.
6. How to exercise your rights
You may send your inquiry or complaint to info@tresrayascoffee.com, stating your name, identification, a description of your request and contact details. Inquiries are answered within a maximum of ten (10) business days and complaints within a maximum of fifteen (15) business days, as required by law.
7. Security
We apply reasonable technical and administrative measures to protect your data against loss, misuse or unauthorized access. We do not sell or share your data with third parties for purposes other than those described here.
8. Use of cookies
This site does not use analytics, advertising or tracking cookies. It may only store temporary technical information in your browser, for example to avoid showing the loading screen on every page during your visit and to remember the language you chose. The location map is a Google Maps service, which may apply its own privacy policies.
9. Validity
This policy is effective from its publication on the website and may be updated when necessary. Any changes will be published on this page.